How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Shipping & Refund Policy

Effective Date: March 30, 2025
Business Name: INNOSELF LLC
Registered Address: 7901 4TH ST N, STE 300, ST. PETERSBURG, FL, USA 33702
Contact Email: support@innoself.co

1. Delivery of Digital Products

INNOSELF LLC sells digital products only including eBooks, toolkits, templates, and courses. No physical items are shipped.

Upon successful purchase, digital access is typically delivered:

Immediately via the download link
Or sent via email confirmation to the address provided at checkout

2. Order Confirmation & Access

After your payment is confirmed, you will receive an email with:

A receipt
A download link or login instructions (if applicable)

If you don’t receive the email within 30 minutes:

Please check your spam or promotions folder
Or contact us at support@innoself.co

3. Refund Policy – All Sales Final

Due to the instant-access and shareable nature of our digital products:

All sales are final and non-refundable.

We do not offer returns, exchanges, or refunds under any circumstances once a digital product has been delivered.

By completing your purchase, you acknowledge and agree to this policy.

4. Exceptions (Discretionary)

We may offer refunds only in rare situations such as:

A duplicate order was placed by mistake
You did not receive your product and we’re unable to deliver it manually
The product is significantly different from the description (and you notify us within 7 days)

To request support or review eligibility, please email us at support@innoself.co with:

Your order number
The email used for the purchase
A detailed explanation of the issue

We respond within 1–2 business days.

5. Security & Responsibility

You are responsible for maintaining the security of your email and download access. We are not liable for products lost due to:

Incorrect email address at checkout
Inbox filtering (e.g., spam folder)
Accidental deletion or failure to save downloads

We recommend downloading your files immediately and keeping a secure backup.

6. Policy Updates

We reserve the right to update or change this Shipping & Return Policy at any time. Updates will be reflected on this page with the revised effective date.

7. Contact

If you have any questions about this policy or your order, contact:

📧 support@innoself.co
🏢 INNOSELF LLC, 7901 4TH ST N, STE 300, ST. PETERSBURG, FL 33702, USA